Welcome to Eiko
Your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
Returns
For hygiene and food safety reasons, we do not accept returns of food products once they have been delivered.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A leaking product
- An incorrect product
-A missing item
Please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
-Your order number
-Clear photos of the product and packaging -An unboxing video (recommended)
After verification, we will arrange a replacement or refund, as appropriate.
Refund Eligibility
Refunds will be considered only if:
-The ordered product is unavailable after payment.
-You receive the wrong product.
- The product is significantly damaged during transit.
-The product cannot be delivered due to our error.
Refunds will not be provided for:
-Change of mind
-Taste or personal preference
-Incorrect shipping address provided by the customer
- Orders that have already been shipped -Delays caused by courier services or unforeseen events
Replacement Policy
Eligible replacements will be shipped at no additional cost after verification of the issue.
Refund Process
Approved refunds will be processed to the original payment method within 5–7 business days. The time taken for the amount to reflect depends on your bank or payment provider.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support.
Once an order has been dispatched, it cannot be cancelled.