Thank you for shopping with Eiko .
We prepare and dispatch every order with care to ensure you receive fresh, high-quality products.
Order Processing
-Most products are prepared fresh after receiving your order to maintain quality and freshness.
-Orders are usually processed within 1–3 business days.
- During festivals, holidays, or high-demand periods, processing may take slightly longer.
Shipping Time
2–4 business days
Delivery timelines are estimates and may vary depending on your location and courier service.
Shipping Charges
-Shipping charges are calculated at checkout based on your delivery location, package weight, and courier rates.
-Any free shipping offers will be clearly displayed on the website during promotional periods.
Courier Partners
We ship through reliable courier partners to ensure safe and timely delivery
Order Tracking
Once your order is dispatched, you will receive a tracking number via WhatsApp, SMS, or Email (depending on the contact information provid
Delivery Attempts
Our courier partner will make delivery attempts according to their standard process.
If the order is returned due to:
-Incorrect address
-Incorrect phone number
- Customer unavailable to receive the package
Additional shipping charges may apply for re-dispatch.
Delayed Deliveries
While we strive to deliver orders on time, delays may occur due to:
-Weather conditions
-Natural disasters
-Public holidays
-Transport disruptions
-Courier operational issue
Eiko is not liable for delays caused by third-party courier services, but we will assist in tracking and resolving delivery issues.
Damaged Packages
If you receive a damaged package:
-Take clear photos of the outer package and product.
-Contact us within 24 hours of delivery. -If possible, provide an unboxing video to help us verify the issue.